The utility software platform for everything your utility runs on.
A single, integrated platform that combines your utility billing software, CSR, portal, AMI, and notification tools — built for utility authorities of 2,500–25,000 connections.
Stop buying utility software one silo at a time.
Most utilities end up with a billing system, a CSR system, a customer portal, an AMI head-end, a notification platform, an asset/work-order tool, and a stack of spreadsheets bridging the gaps. The same customer exists in five places, the same premise is spelled three different ways, and nobody trusts the numbers when the board asks. Integrated utility software retires the silos — one record, one workflow, one bill.
One source of truth
Customer, premise, meter, account, and asset records live in one database — no nightly syncs, no reconciliation calls, no "which system is right?"
Workflows that span the utility
A move-in can trigger a service order, schedule a meter pull, post the deposit, and notify the customer — without anyone re-keying anything.
Stronger security & audit
One identity, one access policy, one audit log. No forgotten admin accounts in retired apps; no scramble across vendors when a regulator asks.
Lower total cost
One contract, one invoice, one renewal — instead of a stack of seat-based subscriptions that quietly grow every year.
Less staff context-switching
CSRs, billing clerks, and field crews work in one interface. New hires train once, not five times.
Real-time decisions
Dashboards reflect what happened thirty seconds ago — not what was true at last night's overnight data sync.
Every module in the Utility Authorities software package.
All twelve modules below are included for every connection — no à la carte add-ons, no surprise upgrades. Each module shares data with the others; together they make up the utility software your authority actually runs on every day, with purpose-built utility billing software at the core.
Billing AI
AI-driven utility billing software for water, sewer, stormwater, refuse, and any combination of fixed and consumption-based charges — generated, reviewed, and posted with one platform doing the heavy lifting.
Primary benefits
- Catches missed reads, prorations, and rate changes before bills go out
- Runs any rate structure — tiered, seasonal, conservation, multi-meter — without spreadsheets
- Bills, statements, and payment posting follow the same rules across every charge type
Property Management
Every premise in your service territory has a single record — accounts, owners, occupants, meters, deposits, and history all in one place.
Primary benefits
- Eliminate duplicate addresses and orphaned accounts across systems
- See the full history on a premise in seconds without cross-referencing five tools
- Move-ins, transfers, and ownership changes update everything that touches the premise
Master Calendar
A single shared calendar across operations, customer service, and field crews — maintenance windows, meter routes, board meetings, and outage notifications all coexist on one canvas.
Primary benefits
- No more double-booked crews, inspectors, or maintenance windows
- Cross-functional dependencies (a hydrant flush during a billing close) are visible up front
- Customer-facing notices publish to the public calendar with one click
Smart Forms
Build any form your utility needs — service applications, leak adjustments, deposit waivers, complaints, easements — once. Captured data flows directly into the right workflow without re-keying.
Primary benefits
- Replace dozens of PDFs and paper applications with a single form library
- Submissions auto-route, auto-number, and trigger downstream tasks
- Required fields and conditional logic eliminate incomplete applications
Work Orders
Dispatch service orders to crews from any device, capture photos and time-on-task in the field, and close out the work order without paper or re-keying.
Primary benefits
- Field crews spend less time at the desk and more time on the truck
- Supervisors see status in real time — no end-of-day phone tag
- Every work order links back to the meter, asset, or service request that triggered it
Asset Management & Preventative Maintenance
Track every meter, valve, hydrant, pump, lift station, and pipe segment on a live map and inventory — with its own history, warranty, depreciation, and PM schedule.
Primary benefits
- Locate any asset in seconds — including who serviced it last
- PM tasks schedule themselves before failures become outages or boil-water events
- Auditors, regulators, and insurers get clean, exportable records on demand
Permits & Inspections
Apply, review, schedule, and certify — backflow tests, cross-connection inspections, hydrant flow tests, and any other regulatory event your utility tracks.
Primary benefits
- One workflow covers application, review, inspection, fee, and certificate
- Customers apply and pay online; inspectors schedule and sign off from the field
- Aging permits and overdue inspections escalate automatically
Smart Meter API Integration
Pull daily reads from your AMI system and push remote turn-off / turn-on commands — without leaving your billing workflow.
Primary benefits
- Bill on actual reads every day, not estimates or once-a-month snapshots
- Remote disconnect and reconnect cut truck rolls and overtime
- Outage, tamper, and leak alerts surface in the same place CSRs already work
Citizen Action Center
A branded mobile and web experience where customers pay bills, view consumption, request service changes, report problems, and track status without ever calling the utility.
Primary benefits
- Reduce inbound call volume during business hours
- Customers self-serve 24/7 — payments and updates post immediately
- Every interaction strengthens the customer record behind the scenes
Payments
Accept and reconcile utility payments across every channel — counter, mail, web, mobile, IVR, autopay, lockbox — with one set of reports.
Primary benefits
- One reconciliation, not five — across every payment processor
- Payments post in real time against the right account and the right charge
- No re-keying check totals into a separate ledger
AI Agent: Rosie
Your always-on virtual assistant for customers and CSRs — answers billing questions, walks customers through move-ins, and surfaces account history without a human picking up the phone.
Primary benefits
- Handles routine inquiries 24/7 so CSRs focus on complex calls
- Trained on your rates, policies, and account data — not generic FAQs
- Hands off to a human with full context when escalation is needed
Open API
Connect existing GIS, finance, SCADA, dispatch, or analytics systems with documented REST endpoints — no rip-and-replace required.
Primary benefits
- Keep the line-of-business systems you have already invested in
- Standard, documented endpoints — no per-integration custom development
- OneGov OS becomes the system of record without forcing migrations
Ready to retire the silos?
Walk through a live environment on your own, or book a guided tour where we tailor the demo to your utility's specific workflows.