Full or hybrid utility billing service — without the in-house overhead.
For municipalities and utility authorities, Diversified Technology offers a complete utility billing service — outsource billing in full, or hand off just the parts that are stretching your staff thin.
Both full-spectrum and hybrid services are available on a permanent or temporary basis — covering a vacancy, a peak season, or simply replacing the department for good.
In many cases, contract billing proves more cost-effective than handling everything in-house — without the overhead of salaries, benefits, training, turnover, and the software and hardware required to keep a billing department running.
Full-Spectrum
We run the entire department.
Every billing function — meter import to customer service — handled off-site by our team.
Hybrid
We run the parts you choose.
Bill print & mail, lockbox & payments, or customer service — pick the pieces, keep the rest.
Permanent or Temporary
On your timetable.
A permanent outsourced solution, or temporary coverage for a vacancy, transition, or peak.
The entire billing function, off your plate.
When you outsource billing to us in full, we handle every step from meter import through customer service — on your billing calendar, under your policies, with your approval before any bills go out.
Importing meter readings
We pull meter readings directly from your meter system on your billing schedule.
Generating preliminary billing
A first-pass bill run produced for review before final approval.
Exception reports
A variety of exception reports run automatically to catch read errors and anomalies.
Re-read work orders
Work orders are issued for any necessary re-reads or field follow-up.
Updating meter readings
Corrected readings are loaded back into the system before final billing.
Client approval workflow
You review and approve before any final billing run goes out the door.
Email or print and mail bills
Bills are emailed or printed and mailed based on each customer’s delivery preference.
Journal entries for your accounting
We generate the journal entries for your accounting system on every billing cycle.
Lockbox payment processing
Payments received through a dedicated lockbox are accepted and processed.
Online portal payments
Payments received through the online customer portal are accepted and processed.
Late payment notices
Late notices are issued automatically per your municipality’s policy.
Second & shut-off notices
Second notices and shut-off notices are issued per your policy.
New service requests
New service requests are processed end-to-end on your behalf.
Final bills
Final bills for moves and closeouts are processed without staff involvement.
Toll-free customer service
Customer inquiries and service requests are handled on a dedicated toll-free phone number.
Contract billing for the pieces that are stretching you thin.
Keep the work your team is best at and contract billing specialists for the high-volume, equipment-heavy, or after-hours pieces. Below are five common hybrid arrangements — others can be tailored to your situation.
Billing Due Diligence
We download meter reads and analyze them against deviation standards you set. We can then initiate re-reads for those customers with questionable initial reads.
Print and Mail
Hand off just the production and delivery of bills — print, email or both. We have the setup to get bills out on time. Your team continues to manage everything else.
Payment Processing
We accept and process postal payments through a dedicated lockbox and online payments through your portal. We make daily deposits to your account. Your team keeps the rest.
Debt Collection
We handle late notices and shut-off notices according to your policy. For accounts that remain delinquent, we initiate turn-off procedures and lien prep.
Call Center
A dedicated toll-free line staffed by our billing professionals handles customer inquiries between 7:30 am and 5 pm ET. Extended hours are available by special arrangement.
Hybrid services can also be deployed temporarily — covering a leave, vacancy, or transition — without disrupting the rest of your operation.
Dare to Compare
A utility billing service should save you money — not cost you money.
Utility billing is a cyclical process. There are busy times and slack times. That up-and-down cycle lets us maximize the use of our staff by moving them from one client’s peak workload to another’s — without continuing to incur staffing expense during non-peak times.
The same economy of scale applies to printing equipment, mail-handling equipment, and bill-processing equipment. The result is a cost structure no single utility can match.
Cyclical workload, smoothed
Utility billing has busy and slack periods. We move our staff between clients’ peak cycles so you aren’t paying for capacity you only need part of the year.
Shared print & mail equipment
Printing, mail-handling, and bill-processing equipment are utilized across the entire client base — costs no single utility could absorb on its own.
Specialized billing professionals
Our team does this work all day, every day. Expertise builds; mistakes drop; throughput rises.
Significant savings vs. in-house
When compared to the cost of operating an in-house billing department, our utility billing service can offer significant savings.
See what a utility billing service should actually cost.
Schedule a working session and we’ll compare the real, fully-loaded cost of your current billing operation against a Diversified Technology proposal — full-spectrum or hybrid, permanent or temporary.