Thought Leadership for Municipal and Utility Professionals
Here municipal and utility professionals will find some of the latest thinking on how to improve and streamline services for their constituents and customers.
Posts cover the practical side of running a modern local government or utility operation. Topics range from AI powered billing and citizen self-service to work order management, payment processing, and what digital transformation actually looks like in the public sector. Many posts walk through what to look for when you are evaluating new software or planning a rollout.
New articles go up as we publish them, so check back from time to time.
Each post lists its category and publish date up top, so you can tell whether it is relevant to what you are working on before you click in.
Recent Posts
Utility Billing Errors: The 5 Most Common and How to Fix Them
Manual entry, missed deadlines, inconsistent rates, thin records and slow resident communication cause most utility billing errors. Here is what each one costs a municipality and how to prevent it.
Utility Billing and Revenue Management: A Practical Guide
Accurate metering, rate design, customer segmentation, automation, revenue assurance and regulatory compliance are the six principles behind billing and revenue management at any utility, public or private.
How Municipalities Save Time and Reduce Utility Billing Errors
Centralized accounts, automatic calculations, error checking and resident self-service cut the hours a municipal team spends on utility billing and the mistakes that come out of it.
The Municipal Operating System, Featured in GovTech and PM Magazine
Our municipal operating system article ran in GovTech and PM Magazine. It explains how shared records and automated workflows speed up municipal service.
Driving Streamlined Operations & Smart Public Services
How government technology streamlines municipal operations: faster workflows, better citizen services, transparency, and the trends and challenges ahead.
Key Features to Look for in Billing Software
Ten key features to look for in utility billing software for municipalities, from recurring billing and meter integration to reporting and security.
How Billing AI and Utility AI Are Transforming Utility Operations
How AI for utilities is changing operations: Billing AI and Utility AI in customer service, billing, predictive maintenance and back-office workflows.
Digital Transformation in Local Government
Digital transformation in local government: how self-service, central request management and streamlined workflows improve citizen services and back offices.
Payment Processing for Municipal Utilities
Ten trends in utility payment processing for municipal utilities: digital payments, automation, security, alternative payment methods and paperless billing.
Choosing Work Order Software for Municipal Utilities and Public Works
How to choose utility work order software for municipal utilities and public works: nine checks, from ease of use and integration to reporting and cost.