Introducing Our THINK Program

— and an Invitation for You

Greetings from Diversified Technology Corp.

I want to share an update on an internal initiative we are kicking off that is designed to improve the quality, accuracy, and long-term resolution of the support and service you receive from us.

We are rolling out a new internal program called THINK — a structured, disciplined approach to how our team understands problems, works through solutions, and captures knowledge so issues do not repeat.

Why We're Doing This

Over time, we've seen what every growing service organization experiences:

Similar questions and issues reappear
Fixes sometimes address symptoms instead of root causes
Answers can vary depending on who you speak with

The THINK program gives our entire team a shared way to analyze problems, verify assumptions, and arrive at the right solution — not just the fastest answer in the moment.

What You Should Expect (Especially in the Next 45 Days)

As we roll this out, you may notice a few changes:

Our staff may ask more clarifying questions about your issue
Calls or tickets may take a bit longer initially as we work through the THINK process
You may be asked to confirm expectations, timing, or impact more explicitly
This is intentional. We want to be absolutely certain we understand:
What you expected to happen
What actually happened
Why it matters
And what the best next step truly is
The Benefits to You
While this may add a small amount of time in the short term, it delivers meaningful benefits over time:
More accurate answers
Fewer repeat issues
Better documentation and continuity
Less dependence on specific individuals
More consistent service experiences
As our team becomes more fluent with THINK:
Call and resolution times should shrink
Answers should come faster and with greater confidence
Fewer follow-up calls should be needed for the same issue
An Invitation for You
Because this approach has value beyond our internal team, we'd like to extend an invitation:
You are welcome to view the THINK workshop we are using internally to see how it works
If you see value in it, we would be happy to run the THINK workshop with your team, tailored to your workflows, systems, and challenges
Independent Problem Solving Workshop — 6 Modules

Many organizations find that when both sides use the same thinking framework, communication improves dramatically and issues get resolved with far less friction.

Our Commitment

This program is about being better partners to you — not about adding friction. We appreciate your patience during this initial phase and believe you'll quickly see the benefits as THINK becomes part of how we work every day.

If you'd like to view the workshop or discuss bringing THINK to your team, just let us know — we'd be glad to explore it with you.

Thank you for your continued trust.

Questions for Support?

Our team is here to help you make the most of these new features.

Phone: (800) 537-8903

Email: Support@DiversifiedTechnology.com

Thank you for choosing Diversified Technology. We're committed to providing you with tools that make serving your customers easier and more efficient.

Client Services | Innovation in Government Technology