Bilingual Billing Office Associate
Serve our utility client base in both English and Spanish - handling phone and email support, payment processing, and platform navigation with care and precision.
This is a Monday through Friday position. Hours are 8 am - 5 pm. It is also an on-site position.
Join Our Team - English / Spanish Fluency Required
Diversified Technology Corp - over 30 years of excellence in utility billing solutions.
Position Overview
Join our dynamic team as a Bilingual Billing Office Associate! Diversified Technology Corporation, the most respected provider of specialized billing solutions for government utility companies, is seeking a detail-oriented professional with fluency in both English and Spanish. You’ll work directly with our diverse client base, providing essential billing and payment services while utilizing your bilingual skills to deliver exceptional customer support.
Key Responsibilities
- Bilingual Client Support: Handle daily communications with clients and customers in both English and Spanish via phone and email
- Payment Processing: Process manual and electronic payments, including mail handling, check scanning, and electronic file management
- Billing Operations: Generate accurate invoices, notices, and reports using our specialized software platforms
- Customer Service: Assist clients and their customers with platform navigation and troubleshooting in their preferred language
- Administrative Tasks: Manage bulk mailings, postal services, and maintain detailed payment records Technical Support: Provide comprehensive assistance with our multi-platform billing software
Qualifications
- Fluent in both English and Spanish - speaking, reading, and writing proficiency required
- Associate’s degree in bookkeeping, office management, or related field (bachelor’s degree preferred) Previous customer service experience
- Proficiency with Microsoft Office 365 and CRM software
- Strong mathematical and organizational skills
- Excellent verbal and written communication abilities in both languages
- Detail-oriented with ability to handle multiple tasks efficiently
- Physical ability to lift up to 40 pounds repeatedly
What Makes This Role Special?
- Direct Impact: Your bilingual skills will enhance our ability to serve diverse utility customers across government sectors
- Technology Focus: Work with cutting-edge, fully customizable billing platforms that don’t exist anywhere else in the industry
- Client Relationships: Build meaningful relationships with utility companies serving water, sewer, electric, parking, and facility services
- Professional Growth: Join a company with over 30 years of industry expertise and an unparalleled support network
- Diverse Responsibilities: From payment processing to customer support, every day brings variety Ideal Candidate
You’re a bilingual professional who takes pride in providing exceptional service to diverse communities.
You have strong technical aptitude, excellent problem-solving skills, and thrive in a detail-oriented environment. Your ability to communicate effectively in both English and Spanish makes you an invaluable asset to our client service team.
Why Join Diversified Technology?
With over three decades of experience, we’ve built our reputation on putting client experience first. From initial contact through ongoing support, our clients feel valued and held in the highest esteem. Your bilingual abilities will be instrumental in maintaining this standard of excellence while expanding our ability to serve increasingly diverse utility customers.
Ready to Make a Difference?
If you’re a bilingual professional ready to join an industry leader that values both your language skills and technical expertise, we want to hear from you!
Benefits
- Paid Time Off from day one
- 401(k) with employer match after 90 days
- Health Reimbursement Account after 90 days
- Tuition Reimbursement after 1 year
- Five (5) paid holidays
Diversified Technology Corp is an Equal Opportunity Employer.
Job Type
- Full-time
Language
- Spanish (Required)
Ability to Commute
- Bloomsburg, PA 17815 (Required)
Work Location
In person