Utility Billing Software
Diversified Technology has been developing and supporting utility billing software for more than 30 years. Diversified Billing software is used by some 350 utilities across the county to generate more than 7 million utility bills annually. It is rich and full-featured, offering clients the opportunity to increase staff efficiency as well as improve customer service and satisfaction. Available for LAN or Cloud, our solution can even be customized to meet your unique needs.
Check Out What
Our Clients Have to Say
“With this program you are able to track history for years. That includes usage history, payment history, and billing. The customer information is generally easy to find.”
— Administrative Assistant II, Mashantucket Pequot Tribal Utilities
“There is very little if anything that I don’t like about this software. It has cut the time it took me to get bills printed by 50%.”
— Water Clerk, City of Calico Rock, AR
“Diversified Billing is so easy to use! The layout of the screen is easy to follow and read which makes learning how to use the system pretty simple. The step-by-step feature is a great help if you get pulled away or interrupted from your task. Easy to use…easy to learn!”
— Office Manager, Kelly Township Municipal Authority, City of Battle Lake, MN
“I love how with each process you need to do, the software basically walks you through each step.”
— Office Specialist, City of Taneytown, MD
“The customer support I received was A+. Spending hours and hours on the phone and the step-by-step instructions as well as their patience really helped me to learn this software and help my staff.”
— Office Manager, Town of Winnsboro, LA
See How Diversified Billing Can Help Increase Customer Satisfaction
Outstanding Customer Service Requires More Than Just An Employee Pep Talk
Outstanding customer service requires information. Complete. Current. And at your fingertips.
With Diversified Billing, you can quickly locate an account by searching on any field — name, address, account number … whatever.
On the single customer account screen, find the current amount due along with the amount and status of any deposit. Also find every meter reading, bill, payment, notice, penalty and interest charge, along with graphs of consumption history. You will also find details on each service and meter.
Finally, print or email anything on the customer service screen directly from the system.
The Best Customer Service Can Sometimes Be Customer SELF Service
When customers can find the information they need and pay their bills online 24/7, everyone is happy.
The Customer Web Portal included with Diversified Billing provides customers 24/7 access to their entire account history. Billing history. Payment History. Consumption history. Complete with charts and graphs!
And they can make payments online 24/7. For a single account. Or multiple accounts. With a debit or credit card. Or with an e-Check. And that makes your customers happy.
Customer service phone calls are reduced. That should make your staff happy. And daily deposits are made to your account. That should make you happy.
Let Diversified Billing’s Workflow Wizard Manage Your Next Billing Cycle
He will keep your staff focused and give them a hand getting the details right.
When you begin to use our system, our Workflow Wizard is the first team member on the job. He learns every task in your billing cycle. What needs to be done. When it needs to be done.
He uses this information to help keep other staff members on track, reminding them of what needs to be done today. And what’s on the schedule for tomorrow and the rest of the week.
And when a staff members starts a process – like a billing run — the Workflow Wizard is right there to be sure all the details – like posting date, due date, ACH date, discount date – are set up correctly the first time.
See How Diversified Billing Can Help You Improve Operating Efficiency
Keep a Finger on the Pulse of Your Operation with an Executive Dashboard
Get real-time status on every billing task and every work order.
The Diversified Billing System’s Executive Dashboard is designed to provide you the information you need to anticipate problem situations. Not be constantly responding to them.
Working closely with our Workflow Wizard, the Executive Dashboard shows you the real-time status of every task in your billing cycle. What’s been completed. What’s in process. And any tasks that are overdue.
You can also see the real-time status of every work order issued through the optional Mobile Work Order module.
Easily Manage Field Service Staff with Electronic Mobile Work Orders
Tight integration with Diversified Billing lets our field and office staff work as one.
Diversified Billing’s optional Mobile Work Orders module lets you get rid of paper work orders.
All work orders are generated from within the Diversified Billing System. Office staff can monitor progress and adjust field service priorities as situations change. They can request re-reads and get new readings back as soon as they are completed. No more putting the billing cycle on hold.
Field staff receive work orders on a mobile phone or tablet. They can plan their day, map their routes, scan meter bar codes, dictate their notes, and attach photos of each job.
Automated Processes Guide Office Staff Through Routine Billing Tasks
Eight check-list driven processes make complex tasks easy.
Ready to start a billing? There is a nine step, check-list driven process for that. Ready to post payments? That will take just four steps. Need a final bill? That will take six steps.
There are also pre-defined processes for penalties, interest, adjustments, notices, and miscellaneous charges. All clearly laid out.
Diversified Billing’s automated processes will keep experienced staffers on track, help newbies get up to speed and make training new staff members a snap. And the Workflow Wizard is there at the start of every process to be sure it is correctly set up.
See How Diversified Billing Can Make Your Work Life Easier
Your Software Should Integrate With Your Other Software Tools
Smooth integrations improve workflow and help your staff work more efficiently.
The system is designed to play well with other key pieces of software you depend on to keep your operation running smoothly.
Diversified Billing can be set up to import readings from any meter reading system with just a mouse click. And it can export journal entries to be imported into any accounting system.
Tight integration with the optional Mobile Work Orders module lets you eliminate the paper and generate all work orders from within the platform. Re-read requests are distributed immediately and new readings are uploaded as soon as they are completed.
Customize Diversified Billing to Meet Your Exact Requirements
Don’t settle for one-size-fits-all software; Diversified Billing can be tailored to fit you!
Software developers like to keep every client on exactly the same version of their software. Makes support so much easier. So they introduced user groups to decide what new features to develop next. Majority rules.
We designed Diversified Billing to be customizable! So if you need a specific feature or function, just ask. We’ll create it for you. And that goes for Cloud users as well as those on a local area network.
Don’t worry about updating. When an update is released, our support staff will work with you to apply the update and be sure your customization are not impacted.
LAN or Cloud: Same Robust Software, Same Easy to Use Interface
Diversified Billing software is available to install on your local area network. And it is available for your staff to use from the Cloud. Whichever route you choose, you will find the same easy-to-learn, easy-to-use interface that has made this platform such a fan favorite.
With the LAN version, you will purchase a perpetual license up front and pay modest annual support fees. You will take responsibility for data backup (although we will make that pretty easy).
With the Cloud version, you will pay a monthly subscription fee to use the software, and to receive all required training and support. In this scenario, Diversified Technology takes full responsibility for all data backups.
See How Diversified Billing Leverages The Latest Technology
Software for Government, Municipals, and Public Sectors
Customers love being in control. They want access to their information, and they want to be able to get it 24/7. Customers also love it when paying bills is easy, with a simple online interface with few clicks to get where they want.
They’re happiest when an online portal is intuitive, straightforward, and of course, secure. Do you know who else loves simple, easy-to-understand, secure online portals? Your employees… and we’ll bet that you do, too!
Your customers, your employees, and you will definitely love Diversified Technology’s platform. We’ve been refining it for over 30 years to transform it into the most intuitive, instantly understandable, easily integrated billing software that you’ll find anywhere.
More than 350 utilities around the country use it, and they generate an unbelievable 7 million bills every year! Let’s go over what makes our platform a perfect fit for your utility.
Find Customer Info Fast
Efficiency is the name of the game. The best combination of speed and accuracy is what you require from your employees, and that only happens when they can get to customer information quickly.
Diversified Billing lets you search for customer accounts via the name field, the address field, the account number field, or any field where you can input info.
When you get to the customer’s account screen, all their information is organized in an easy-to-read format so that you can see their meter readings, payment history, and graphs of their energy consumption, all quickly recognizable at a glance. There’s no need to go hunting for the numbers you need.
The platform also lets you send emails directly from the software. You won’t have to export reports, go to your email program, and find attachments just to communicate user data.
Our billing software lets you print as well, just in case you need a physical copy and don’t want to have to save the screen as PDF or import the text into another program first. Recordkeeping is simple, straightforward, and doesn’t require any extra programs.
All of the Tools a Customer Needs
With the Customer Web Portal, Diversified Billing makes life easy on the customer, too. They deserve to be able to access their information any time they want, and our software gives them that power. They get access to:
- Billing history
- Payment history
- Consumption history
- Easy-to-read charts and graphs
Plus, they can make their payments online right then and there! They have the option of paying for single or multiple accounts with the same credit or debit card, and they can even pay with e-Checks or by phone. Customers also get to choose what information is stored and what isn’t, giving them extra peace of mind about their financial data security.
The benefit for you is that your staff won’t have to field as many customer support calls, reducing the workload and stress for your team. As for the deposits into your account, they happen daily. You won’t have to stress about whether your cash flow is optimized anymore.
The Magic of the Workflow Wizard
Don’t you wish your billing software could learn your staff’s process, understanding when certain functions are usually performed so it could send reminders and help develop a schedule to keep things on track?
That’s exactly what the Workflow Wizard does! It pays attention and learns as your staff works, becoming familiar with the process so it can keep everyone on track.
But Workflow Wizard is more than just a fancy reminder system; it also double-checks the billing information, such as due date and posting date, to ensure it’s accurate so that there’s no need to go back and fix it later. Think of the Workflow Wizard as another employee, one there to ensure that everything gets done right the first time, every time.
Your Executive Dashboard
The Executive Dashboard is sort of a companion to the Workflow Wizard. The two work together to make sure you stay on top of possible problem situations, avoiding them before they happen but not overwhelming you with too much information to make a quick but informed decision.
Decision fatigue is a real problem, and thanks to Diversified Billing’s Executive Dashboard, you won’t have to worry about it anymore.
You’ll be able to see what tasks have been completed in real-time, so you know what’s been handled and what’s overdue. If you want to see the status of all the work orders, you can also add on the optional Mobile Work Order module.
Speaking of Mobile Work Orders…
If you want to give your field staff the functionality of the office staff, the add-on Mobile Work Order module can make all of your work orders digital, eliminating inefficient, wasteful paper orders.
There’s no need to hold up the billing cycle while waiting for information from the field to trickle back to headquarters or for paper orders to make their way into the right hands. If priorities change or a task is completed, everyone in the loop can know that instantly.
With the Mobile Work Order module, your remote workers will receive the work orders on their tablets or phones. They can then use the platform to plan routes, scan codes, attach photos and log all their necessary tasks.
Save Time with Automated Processes
Not sure what steps are required to create a bill or post payments? The Diversified Billing software guides your workers through each phase with checklists.
Each task that needs to be done in a workday has an associated checklist, so there’s no mystery at the end of the day over whether the jobs have been completed. It makes the job easier for everyone, from trainees to seasoned pros.
Remember the Workflow Wizard? It’s there to make sure the processes get started correctly. You’ll be able to have confidence that every task is being done properly by your staff, and the best part is you’ll be able to check everything with your Executive Dashboard.
Integrate with Other Tools
When you add a piece of software to your network, it should work seamlessly with your existing programs and apps. That’s what you get with Diversified Billing! It can pull readings from any meter reading system and export journal entries that can be read by any accounting system.
Of course, cooperation with add-on modules, like the Mobile Work Order module, is seamless, as well. You can count on all of your re-read requests to have immediate distribution and on readings to upload instantly.
Are there features you love and features you don’t need? Just ask! Diversified Billing can be tailored to your exact usage model.
Our support staff takes responsibility for updates, so you don’t have to worry about overwriting your custom settings. That way, you can be assured that any updates are handled without you having to even think about it, and you also don’t have to worry about asking us to constantly reset your customized options.
LAN or Cloud? It’s Up To You!
If you want Diversified Billing to be installed on your local network, you got it! If you’d rather have cloud-based access, you can get that, too!
If you decide to go with the LAN version, you’ll get an upfront perpetual license and then have only minimal support fees. Even though you will need to back up your data on your end, we make that process simple.
If you choose to use the cloud, then you’ll have a monthly subscription fee. Don’t worry; it comes with all of the training and support you’ll need. Also, we’ll take care of the backups for you!
Specific Billing Software for You
If you need solutions for municipalities, governments or public sector utilities, you’ve come to the right place! We can modify and customize Diversified Billing to suit you so your staff’s time and efforts can be optimized.
Municipal Utility Billing Software
If you work for a municipal utility, whether providing electricity, water, sewer, trash or gas, you may have different needs according to specific regulations and corporate structures.
Because you can customize our municipal billing software, you can create for yourself the ideal solution. Actually, you won’t be creating your sewer billing software, trash billing software or other solution for yourself; we’ll be doing it with and for you!
Government Billing Software
You may not work in the private sector, but you might have to deal with the private sector. Perhaps this has come up when you’ve had to outsource your billing and customer service functions.
Well, with Diversified Billing, you can have specific software geared towards your needs so that you can handle these functions in-house!
Public Sectors Software
The public utilities sector exists in an odd space where providers make a profit but offer a public service. It’s no surprise that this sector is heavily regulated by the government and that some investors will even add these providers to their investment portfolios.
As such, accurate billing is essential. That’s what you get when we provide you with your own custom public sectors software.
Diversified Billing Makes Billing Easy
We believe that billing shouldn’t be complicated. The simpler the process, the less likely mistakes will be, the happier customers and employees will become, and the less time it will take for accurate billing.
That’s why we offer Diversified Billing! No matter what your specific needs are, whatever your needs may be, we’re ready to make them a reality.
Take a look at our client testimonials, or even schedule a demo so you can try it out for yourself! Don’t rely on a one-size-fits-all solution; realize the power of customized, personalized, easy to use billing software with Diversified Billing today!