Here at Diversified Technology, exceptional support is not merely a service we provide—it embodies our unwavering commitment to your success. Join us on this journey, where your satisfaction and triumphs become our topmost priority.
While local area network clients are responsible for their own system support and data backup, for subscription service clients those responsibilities fall to Diversified Technology. To meet that responsibility, we store your data on dedicated servers housed in a Tier One hosting facility. This means that there are multiple layers of redundancy for hard disk drive failure, internet connectivity issues and electric power interruptions. Incremental data backups are run nightly, and complete backups of your database are run weekly.
However, these safeguards cannot protect against natural or other disasters that might impact your staff or office facilities. In this type of situation, Diversified Managed Services stands ready to assume responsibility for your entire billing operation within just a few hours. We can take over billing, payment processing and even customer support calls. And we can continue to provide this service for the duration of your disaster.
Finally, when new features are released to our customers, the company offers webinars on how they might be of benefit and hands-on assistance in installing them.
Each client’s dedicated client portal serves as a repository for video recordings of each and every training session that was conducted when the client was onboarded. In addition, any subsequent support calls that extend into areas not previously covered in onboarding are also recorded and stored here for future reference. This video library creates a valuable resource for managers who must train new employees.
