Getting Onboard with the Diversified Billing System

Getting up to speed with new software can be both challenging and time consuming. That’s why we have refined our “onboarding” system to make the process transparent, efficient and effective. Following is an overview of how we do it.

Implementing Your New Software

Diversified Technology’s approach to implementing its Diversified Billing software is documented for new clients in what we call a Playbook. It is customized for each client and lays out each step in the implementation process. It is designed to keep all concerned focused on the same objective and going in the same direction. This is what it includes:

1. Discovery

This is the process where your Diversified project manager seeks to learn your business processes and procedures, along with your expectations for your new software.

2. Data Conversion

This is simply the technical process of taking each element of your billing data out of its current database and placing it in the proper place in the Diversified Billing database.

3. Installation and Configuration

This process entails loading a copy of the Diversified Billing system on your LAN or our web server. In configuring the software, we will use what we learned in the Discovery process to essentially bake your unique processes and procedures right into your software.

4. Customization

Here Diversified engineers create and test any requested customizations to your software.

5. Parallel Processing

For one entire billing cycle, the billing staff will be asked to enter every transaction twice – once in your old billing system and once in your new billing system.

6. Reconciliation

This is the culmination of the implementation process. At the conclusion of the parallel billing cycle, we will run trial balances in both the old and the new billing systems. When they balance to the penny, we know – and you know – we’ve got it right.

Training You and Your Staff

Diversified Technology’s training methodology is based on the concept that people learn most easily by doing a task rather than being lectured on how a task is done. Training is typically done virtually. We conduct many, short training sessions which are narrowly focused on one or a few specific tasks and offered at a point in time when trainees can immediately practice what they have learned.

Every training session is video recorded and posted to your client portal so your staff can refresh their memory any time they feel the need. (This is also great for training new hires!)

Supporting You and Your Staff After Go-Live

Diversified Technology’s support department includes a staff of six full-time staff members. A dedicated toll-free phone number is available for clients in need of support. Support phones are answered from 8 am to 7 pm Eastern time, Monday through Friday. Clients can also initiate a support ticket from within their dedicated customer portal.

Ready to See a Preliminary Proposal?

Get a preliminary proposal that includes pricing specifically for your municipality. You can share this with others to build a consensus around a powerful utility billing system that will also serve the repetitive billing needs of many other departments.

Getting Onboard with the Diversified Billing System​