A Utility Billing Solution ... And So Much More
The Diversified Utility Billing system is the most complete, comprehensive and easy-to-use utility billing solution on the market today. Available in the cloud or for your LAN, it includes a guided process to calculate, create, verify and print – or email – your bills. A robust customer portal accepts online payments and provides customers quick access to their consumption, billing and payment histories. Automated assists speed payment processing, while a powerful customer information system puts ALL a customer’s account information at your fingertips on a single screen.
One Billing Solution Across the Municipality
But that’s not all. The Diversified Billing utility billing solution can also be used across your municipality to handle any repetitive billing task. Tax bills. Special assessments. License renewals. All this from the same software package! That means real value for your municipality.
No Additional Cost!
Diversified Billing is licensed by the number of customers billed. So, if you send tax bills to your utility customers, there is no additional charge for tax billing! If you send license renewals or special assessments to your utility customers, there is no additional charge! What could be better?
See Exactly What Diversified Billing Can Do
Take a Guided Tour
We have created brief tours of each of the key aspects of the Diversified Billing System. We have tried to arrange them in a logical order, but you can watch them in whatever order makes sense for you. Spend as much time as wish with each tour. Pause it. Go back. Study the screen. Move on when you are ready.
Interactive Demos
DBS Home Screen
The Home screen is your starting point for any task in Diversified Billing. You can see all completed, in process, overdue and upcoming tasks in the current billing cycle. You can search for a customer using virtually any scrap of information. A system of tabs lets you jump back and forth between tasks without losing your place. You can also launch frequently used process or reports here.
Interactive Demo
Customer Service Screen
The Citizen Profile provides a location where citizens can store their contact information so that it can be used in future transactions. They can also store their payment information here under bank-grade security. And they can elect to receive emergency or non-emergency notifications from their municipality.
Interactive Demo
Dashboard/Master Calendar
Diversified Billing’s Master Calendar is smart. It knows every task in your billing cycle and when it should be completed. It keeps staff on track by giving them real-time information about the status of every task in the billing cycle.
Interactive Demo
Utility Customer Portal
Here citizens can interact with one or multiple utility accounts. They can pay their bill using a debit or credit card or their bank account. Or they can set up autopay. They can see their billing and payment history in chart or graph form or download and print a copy of their most recent bill.
Interactive Demo
Process Overview
Diversified Billing users will utilize nine processes – from billing to late notices – to accomplish most tasks in the billing cycle. This module provides an overview of how processes work.
Interactive Demo
Billing Process
In the Billing Process, the Master Calendar handles all setup tasks to avoid any opportunity for human error. Meter readings can be imported from virtually any metering system. Exception reports allow you identify missed reads or questionable reads before bills are finalized. Re-reads can be requested from within Diversified Billing and new reads can be uploaded directly into the billing system. You can mail or email bills according to your customer’s preference.
Interactive Demo
Notice Process
Notices can be generated for any reason. It can be a late notice, a second notice, a shutoff notice or anything else. The text on notices can be anything you need or want it to be. Notices can be created to be printed on 8.5” x 11” paper to be mailed. Or they can be generated to be printed on 4.25” x 11” door hangers.
Interactive Demo
Penalty/Interest Process
The Diversified Billing System can be set up to charge penalties or interest or both, based on the criteria established by your organization. The process is set up by the Master Calendar. The system will generate a penalty register for your review before applying penalties. You can also exempt specific customers from penalties or interest assessments if there are special circumstances.
Interactive Demo
Payment Receipts
The Diversified Billing Receipts Process allows you to accept cash or checks over the counter and generate a receipt. The system automatically handles over- and under-payments. It also allows you to utilize a bar code scanner or check reader to speed processing paper checks. And you can import electronic files for quick processing of ACH payments and debit or credit card payments made in the Utility Customer Portal.
Interactive Demo
Reporting
Diversified Billing includes 43 pre-configured reports across the full spectrum of utility activities. But that is just the start. Reports can be generated in detail or summary form. They can be limited by a date or customer number range. They can be filtered by up to nine different fields. And any report can be saved, printed, exported or emailed.
Interactive Demo
Ready to Learn About Getting Started with Diversified Billing?
Learn about Diversified Technology’s process for implementing the Diversified Billing system and training your users to take full advantage of all its time-savings features.
Ready to See a Preliminary Proposal?
Get a preliminary proposal that includes pricing specifically for your municipality. You can share this with others to build a consensus around a powerful utility billing system that will also serve the repetitive billing needs of many other departments.
