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Take a Guided Tour of the Citizen Action Center

The municipal management portal empowers staff with control over Citizen Action Center modules, allowing them to manage bill payment options, forms, documents, citizen issues. It also includes downloading relevant data and facilitating managers to generate efficient reporting on module activities.

Municipality Management Portal

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    Municipal Management Portal

    The municipal management portal gives municipal staff control over each module in the Citizen Action Center. They can add, modify or delete bill payment options, forms and documents or citizen issues. They can also download data generated by citizen activity. Downloads include bill payment data, forms and documents data and issue status. Managers can also generate reports on activity within each module.

    Interactive Demo

    Interactive Demo

    Municipal Efficiencies

    Process Payments in Seconds

    Now citizen-facing departments can eliminate keystroking payments received as paper checks or from bank payment systems. Eliminate the struggle to read handwriting or to figure out where a payment should be applied. And eliminate bank deposit runs. With the Citizen Action Center, departments that receive citizen payments can now receive a daily electronic file of all payments, and that file can be imported directly into their payment processing system. With required fields, departments receive all information needed to properly post each payment. And funds are deposited directly into the account they specify within 24 hours.

    Slash Time Required to Process Forms

    Citizens can find, fill out and submit any form or document. Could be a building permit application, voter registration or a picnic pavilion reservation. They can fill it out online and submit it to the issuing department with no downloading, hand writing or scanning. Every form or document is immediately submitted to the correct department. And a copy is posted to the citizen’s account.
    DT-customer-issues

    Efficiently Address Citizen Issues

    The issues directory in the communication module is designed to quickly connect citizens with the right staff member to address their issue and eliminate unnecessary phone transfers and voice mail. Citizens are prompted to provide all the relevant information about their issues so staff members can quickly identify the proper course of action. With a messaging foundation, both sides of every conversation are saved for future reference. He said / She said disputes are eliminated and issues are tracked as open until the citizen indicates he or she is satisfied with the resolution. Robust reporting allows managers to monitor the frequency with which specific issues arise and track how well individual employees satisfactorily address citizen issues.

    Use Data on Households and Businesses​

    Municipalities can gain a wealth of information about households and businesses that can be used for multiple municipal purposes. Age, gender and special needs information about every member of a household (including pets) is information emergency responders can utilize to account for all residents. And mailing and email addresses can be used by the parks department to reach out to all households with young children. Citizens are also asked whether they own or rent the home they occupy. If they rent, they are asked to identify their landlord. That’s information that can be used to identify under-the-radar landlords for compliance or safety inspections. Businesses will also be asked to provide emergency contact information and record whether any hazardous materials are stored on-site so emergency responders can better prepare for the dangers they will face.
    Process Payments in Seconds
    Now citizen-facing departments can eliminate keystroking payments received as paper checks or from bank payment systems. Eliminate the struggle to read handwriting or to figure out where a payment should be applied. And eliminate bank deposit runs. With the Citizen Action Center, departments that receive citizen payments can now receive a daily electronic file of all payments, and that file can be imported directly into their payment processing system. With required fields, departments receive all information needed to properly post each payment. And funds are deposited directly into the account they specify within 24 hours.
    Slash Time Required to Process Forms​
    Now citizen-facing departments can eliminate keystroking payments received as paper checks or from bank payment systems. Eliminate the struggle to read handwriting or to figure out where a payment should be applied. And eliminate bank deposit runs. With the Citizen Action Center, departments that receive citizen payments can now receive a daily electronic file of all payments, and that file can be imported directly into their payment processing system. With required fields, departments receive all information needed to properly post each payment. And funds are deposited directly into the account they specify within 24 hours.
    Efficiently Address Citizen Issues
    The issues directory in the communication module is designed to quickly connect citizens with the right staff member to address their issue and eliminate unnecessary phone transfers and voice mail. Citizens are prompted to provide all the relevant information about their issues so staff members can quickly identify the proper course of action. With a messaging foundation, both sides of every conversation are saved for future reference. He said / She said disputes are eliminated and issues are tracked as open until the citizen indicates he or she is satisfied with the resolution. Robust reporting allows managers to monitor the frequency with which specific issues arise and track how well individual employees satisfactorily address citizen issues.
    Use Data on Households and Businesses
    Municipalities can gain a wealth of information about households and businesses that can be used for multiple municipal purposes. Age, gender and special needs information about every member of a household (including pets) is information emergency responders can utilize to account for all residents. And mailing and email addresses can be used by the parks department to reach out to all households with young children. Citizens are also asked whether they own or rent the home they occupy. If they rent, they are asked to identify their landlord. That’s information that can be used to identify under-the-radar landlords for compliance or safety inspections. Businesses will also be asked to provide emergency contact information and record whether any hazardous materials are stored on-site so emergency responders can better prepare for the dangers they will face.
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    Ready to Learn More About Getting Started with the Citizen Action Center?

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