Overview
In the Citizen Action Center, citizens can do business with their municipality at their convenience without having to call and wait on hold or drive to City Hall and stand in line. Here you will find a brief introduction to all of the things the Citizen Action Center can do to serve your citizens and streamline your in-house operation.
Interactive Demos: From a Citizen’s Perspective
Overview
In the Citizen Action Center, citizens can do business with their municipality at their convenience, without having to call and wait on hold or drive to City Hall and stand in line. Here you will find a brief introduction to all of the things the Citizen Action Center can do to serve your citizens and streamline your in-house operation.
Interactive Demo
Pay Any Bill
In this module citizens can pay any bill. It could be a parking ticket. Their real estate taxes. A fine for a code violation. Anything. They can pay with a debit or credit card or use their bank account.
Interactive Demo
Communicate
The Communicate module allows residents to alert municipal staff members to any issue. The issue could be a downed stop sign. It could be overgrown weeds in the vacant lot next door. It could be suspicious late-night activity in their neighborhood.
Issue reports are designed to gather all of the details municipal staffers need to take action on the issue. And they can let the citizen know when the issue has been addressed.
Interactive Demo
Forms & Documents
Municipalities can make all of their forms and documents available to citizens through this module. Citizens will be able to find the form, fill it out online and submit it directly to the appropriate department. Any municipal fee can be paid online prior to submission.
Departments will receive neatly typewritten documents instead of handwritten chicken scratch. Documents will be in the form of a PDF which can be printed and filed. Or filed electronically.
Interactive Demo
Registration
Here citizens can register their household or business. Landlords can register their rental properties. This provides municipalities with a treasure trove of information about their residents and gives first responders critical insights into the situation to which they are being called.
Interactive Demo
Rentals
In the Rentals module, citizens can identify any municipal facility available for rent. This could be a picnic pavilion, ball field, conference room or just about anything else. They can see dates and times for which a facility has been reserved and can place a reservation for open date and time. Any reservation or rental fee due can be paid online and deposited directly to the account of the appropriate department.
Interactive Demo
My Activities
The My Activities module serves as the citizen’s filing cabinet. Here the Citizen Action Center stores a record of the citizen’s every activity. A bill paid. A building permit application filed. An issue with barking dogs reported. The citizen can check this activity log anytime to verify or provide documentation of an action taken.
Interactive Demo
Utilities
Here citizens can interact with one or multiple utility accounts. They can pay their bill using a debit or credit card or their bank account. Or they can set up autopay. They can see their billing and payment history in chart or graph form or download and print a copy of their most recent bill.
