Implementing the Citizen Action Center
Embarking on the implementation journey of our Citizen Action Center involves three steps designed to ensure a seamless and tailored experience for your municipality.
First, we’ll streamline the process by gathering essential information through a user-friendly web form. Second, our expert team will handle the setup and configuration, guaranteeing alignment with your specific needs. Last, our dedicated support group at Diversified Technology stands ready to assist you during and after implementation.
This comprehensive approach reflects our commitment to a smooth transition and optimal functionality for the Citizen Action Center.
Payments
- A list of every bill from every department that a citizen might want to pay.
- For each bill type, primary and secondary contacts – the people who will be notified when a payment is received and will be authorized to download payment information.
- The unique identifying information for each bill type that will permit proper posting of payment. This may be an account number, a ticket number or other similar information.
- Bank routing and account numbers where payments for each bill type will be deposited.
- An electronic copy of each bill type.
Forms & Documents
- A list of every form or document that any department might ask a citizen to complete. This would include every type of permit, voter registration forms, picnic pavilion rental forms, job application forms, etc.
- Names and contact information of staffers to whom each of these forms would be directed when submitted.
- Any fees required to be submitted with each form and associated banking information to deposit fees in the correct account.
- Any supporting documents required with each submittal.
- An electronic copy of each form or document.
Communications
- A complete list of issues that citizens currently call or visit to discuss.
- For each issue, what information is needed from the citizen to allow the municipality to take action? For example, if the issue is a pothole or weeds growing in a neighbor’s yard, it would be important to have the exact location of pothole or code violation.
- Is there supporting documentation the citizen would need to upload? If so, what is required
- Would it be helpful if the citizen were able to upload a photo to better illustrate the issue?
Move In / Move Out
- Which municipal departments need to be notified of a citizen’s impending move?
- What information do they require to process service stops and starts?
Step 1:
The first step in implementing the Citizen Action Center will be setting up and configuring it to reflect your municipality. We are going to do all the work. But we are going to need a lot of information from you about your organization. It is likely that most every department will participate in some way. Because the more information you can provide, the more valuable the Citizen Action Center will be to your citizens and your municipality.
We will ask you to provide us information on a web form. Here is an outline of the information the form will require:
Step 2:
Launching the Citizen Action Center
The second step will be launching the Citizen Action Center and introducing it to your citizens. Working with your project manager, we will develop a promotional plan.
The promotional plan might include things like:
- Contact with local media with a personal invitation to try out the new community service.
- News releases to the local media.
- Post cards mailed to all addresses in the municipality.
- An email blast to all opted-in email addresses in the municipality.
- Posters in all public areas announcing and explaining the new site.
Step 3:
Our dedicated support group at Diversified Technology stands ready to assist your municipality’s staff during and after onboarding, with direct support for citizens as well. This comprehensive approach reflects our commitment to a smooth transition and optimal functionality for the Citizen Action Center.
How We Support Your Transition to Digital Government?
Diversified Technology’s support group will stand ready to respond to any questions or issues that arise for the municipality’s staff during and after the onboarding process. We will also offer our support telephone number on the Citizen Action Center website so that your citizens can contact us directly if they have questions or issues with any of the site’s functionality.
Our support department is staffed Monday through Friday from 7 am to 7 pm Eastern time. Callers who call outside of those hours can leave a voicemail message and expect a return call on the next business day.
