Thought Leadership for Municipal and Utility Professionals

In the last 20 years, the role of municipal government in the United States has evolved rapidly, driven by a range of social, economic, technological, and environmental changes. Municipal governments...

At Diversified Technology, our Support team does far more than solve problems — they build confidence. Every call, every ticket, and every walkthrough is an opportunity to make our clients’...

Artificial intelligence (AI) is transforming industries across the globe, and utilities—both municipal and private—are no exception. From billing systems and customer service to predictive maintenance and energy management, AI is...

Over the last decade, municipalities have undergone a significant transformation in how they operate and deliver services to citizens, largely driven by advances in technology. The adoption of government technology...

When shopping for repetitive billing software, municipal managers responsible for utility services or local taxes face unique challenges. Managing billing for services like water, electricity, waste disposal, or property taxes...

Billing and revenue management is a critical component of both municipal and private utilities, as it ensures that services provided—such as water, electricity, and waste management—are billed accurately and revenues...