Thought Leadership for Municipal and Utility Professionals
Here municipal and utility professionals will find some of the latest thinking on how to improve and streamline services for their constituents and customers

Our Blog Posts
Municipal Government Role Expands to Accommodate Societal Changes
March 6, 2025Public-Works
In the last 20 years, the role of municipal government in the United States has evolved rapidly, driven by a range of social, economic, technological, and environmental changes. Municipal governments...
How Diversified’s Support Team Turns Tech Challenges into Client Wins
October 6, 2025Support
At Diversified Technology, our Support team does far more than solve problems — they build confidence. Every call, every ticket, and every walkthrough is an opportunity to make our clients’...
Harnessing AI for Utility Operations
September 9, 2025Uncategorized,Water Utilities
Artificial intelligence (AI) is transforming industries across the globe, and utilities—both municipal and private—are no exception. From billing systems and customer service to predictive maintenance and energy management, AI is...
Government Technology Allows Streamlined Operations, Enhanced Services
March 6, 2025Public-Works
Over the last decade, municipalities have undergone a significant transformation in how they operate and deliver services to citizens, largely driven by advances in technology. The adoption of government technology...
Billing Software: Key Features to Look For
March 6, 2025Sewer Utilities
When shopping for repetitive billing software, municipal managers responsible for utility services or local taxes face unique challenges. Managing billing for services like water, electricity, waste disposal, or property taxes...
Billing and Revenue Management for Public and Private Utilities
March 6, 2025Water Utilities
Billing and revenue management is a critical component of both municipal and private utilities, as it ensures that services provided—such as water, electricity, and waste management—are billed accurately and revenues...
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