Diversified Technology – Public Sector & Government Software Solutions
In municipal management, efficiency isn’t just a nice-to-have — it’s essential. Every step of your utility billing workflow, from handling customer accounts to processing payments, impacts your team’s productivity and the community you serve. Small errors can quickly add up, and outdated processes can cost both time and money. That’s where Diversified Technology comes in. […]
Utility billing is the backbone of municipal operations. In fact, studies show that billing errors can cost municipalities thousands of dollars annually while frustrating residents and staff. Accurate bills ensure steady revenue, reduce complaints, and streamline operations. Yet even experienced municipal teams can fall into common pitfalls. Diversified Technology highlights the five most frequent mistakes
The 5 Most Common Utility Billing Mistakes (and How to Fix Them) Read More »
Enhancing Utility and Real Estate Billing with Managed Services Located in eastern Pennsylvania, the City of Easton is a forward-thinking municipality taking a comprehensive approach to utility management. The city bills for Sewer, Trash, and Stormwater monthly — and also manages annual real estate billing each January. Easton oversees roughly 18,000 licensed accounts (with about
At Diversified Technology Corp, we believe great technology is only as powerful as the people and processes that support it. That’s where our Managed Services team comes in — a department dedicated to ensuring municipal and utility clients can operate smoothly, efficiently, and confidently every single day. Leading the team is David, who oversees Managed
Artificial intelligence (AI) is transforming industries across the globe, and utilities—both municipal and private—are no exception. From billing systems and customer service to predictive maintenance and energy management, AI is reshaping how utilities operate, interact with customers, and plan for the future. The phrase “AI in utilities” has quickly moved from an abstract concept to
In recent years, municipal utilities have increasingly adopted Online Payment Processing solutions to streamline operations, enhance customer convenience, and improve financial efficiency. As digital transactions continue to evolve, cities and municipalities are leveraging emerging technologies to optimize the way residents pay for essential services such as water, electricity, waste management, and gas. Several key trends
Trends in Online Payment Processing for Municipal Utilities Read More »