Careers
Client Support & Software Implementation Specialist
The Client Support & Software Implementation Specialist serves as a vital bridge between our utility billing software solutions and municipal clients, ensuring seamless software adoption and exceptional service delivery. Working collaboratively with our development, sales, and support teams, the specialist manages multiple projects simultaneously, troubleshoots client issues, and guides municipalities through our proprietary software systems while enjoying competitive benefits and growth opportunities within a supportive team environment.
Job Description
An expanding utility billing software firm with local roots has an opportunity for a detail-oriented and task-driven individual who can provide exceptional client service. The company focuses on making clients’ lives easier through technology and education. Its culture thrives through the success of others, individual integrity, and an easy-going environment.
A new team member would be expected to listen to clients’ needs, clarify issues, and provide solutions. Accounting experience is preferred, but not required. We’ll provide the training and coaching needed to master our in-house developed software.
Project Implementors will work with a team of developers, salespeople, and support staff to implement software and processes. The successful individual will have strong communication skills, be able to manage multiple projects simultaneously and have an understanding of billing and/or customer data software.
Work hours will be Monday through Friday 8 am to 5 pm with a one hour lunch. Occasional travel to clients is required.
Attractive salary, retirement plan, health contribution, and flexible time off for family events are good reasons to work here, but our team makes it great. Growth and advancement opportunities are available for engaged employees. If you are passionate about creating new possibilities through technology, send a cover letter & resume to hr@diversifiedtechnology.com.
A criminal background check is required and a valid drivers license.
Job Type: Full-time
Benefits:
- Paid Time Off from day one
- 401(k) with employer match after 90 days
- Health Reimbursement Account after 90 days
- Tuition Reimbursement after 1 year
- Five (5) paid holidays
Experience:
- Project Management (Preferred)
Ability to Commute: Bloomsburg, PA 17815 (Required)
Work Location: In person