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Government Technology Allows Streamlined Operations, Enhanced Services

Public-Works /

Over the last decade, municipalities have undergone a significant transformation in how they operate and deliver services to citizens, largely driven by advances in technology. The adoption of government technology has allowed local governments to streamline operations, improve transparency, and enhance citizen engagement. These developments have had profound effects on everything from public safety and […]

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Billing and Revenue Management for Public and Private Utilities

Water Utilities /

Billing and revenue management is a critical component of both municipal and private utilities, as it ensures that services provided—such as water, electricity, and waste management—are billed accurately and revenues are collected efficiently. Although municipal and private utilities often operate with different goals—public service versus profitability, respectively—the principles of billing and revenue management apply in

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Billing Software: Key Features to Look For

Sewer Utilities /

When shopping for repetitive billing software, municipal managers responsible for utility services or local taxes face unique challenges. Managing billing for services like water, electricity, waste disposal, or property taxes requires systems that are both efficient and flexible. The right software can simplify the entire billing process, improve accuracy, enhance customer service, and ensure compliance

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Municipal Government Role Expands to Accommodate Societal Changes

Public-Works /

In the last 20 years, the role of municipal government in the United States has evolved rapidly, driven by a range of social, economic, technological, and environmental changes. Municipal governments, as the closest layer of government to the people, have had to adapt to a dynamic landscape marked by new challenges and opportunities. The increasing

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Municipal Services Are Undergoing a Transformation

Public-Works /

Municipal governments in the United States play a critical role in delivering essential services to their citizens, with the nature and scope of these services evolving to meet contemporary challenges and technological advancements. Municipal services, which include functions like public safety, transportation, waste management, water supply, and recreational facilities, are foundational to the quality of

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