In municipal management, efficiency isn’t just a nice-to-have — it’s essential. Every step of your utility billing workflow, from handling customer accounts to processing payments, impacts your team’s productivity and the community you serve. Small errors can quickly add up, and outdated processes can cost both time and money. That’s where Diversified Technology comes in. Our Diversified Billing System (DBS) is designed to simplify complex workflows, reduce errors, and free up your team to focus on higher-impact tasks.
Streamline Your Workflow in Minutes
Municipalities often juggle multiple data sources: water, sewer, electricity, and more. Manually tracking these accounts can be cumbersome, and relying on spreadsheets or outdated software increases the risk of mistakes. DBS centralizes all billing operations in one intuitive platform. Your team can:
- Access account information instantly
- Generate accurate bills in minutes rather than hours
- Track payments and overdue accounts seamlessly
- Automate routine notifications, like reminders or late fees
By consolidating these functions, staff spend less time on administrative work and more time serving residents.
Eliminate Billing Errors Effortlessly
Errors in billing don’t just waste time — they can strain customer relationships and impact revenue. DBS includes built-in automation to reduce mistakes:
- Automatic calculations for consumption and rates
- Error-checking routines that flag anomalies before bills go out
- Batch processing to handle multiple accounts at once without manual entry
Did you know? Municipalities that automate billing processes reduce errors by up to 40%.
These safeguards help ensure that bills are accurate every time, reducing the stress of corrections and double-checking.
Make Life Easier for Your Residents
Accurate billing is only part of the story. A modern utility system should make interactions seamless for your customers. DBS offers features such as:
- Online payment portals for fast, secure payments
- Self-service account management to check balances, usage history, and update information
- Customizable notifications to keep residents informed and reduce calls to your office
Tip: Online self-service accounts can reduce call volume by 25–30%, freeing your team for higher-priority tasks.
By improving the customer experience, municipalities can build trust while easing administrative burdens.
Software That Adapts to You
No two municipalities operate the same way, which is why DBS is built to be flexible. Whether your team needs to accommodate unique billing cycles, tiered rates, or special programs, the system can be tailored to your exact requirements. This ensures your workflows align with your policies — not the other way around.
Data That Drives Decisions
Data is critical for smart municipal management. With DBS, your team can generate real-time reports on billing, collections, and usage trends. These insights allow leaders to:
- Identify patterns and anticipate issues before they arise
- Track financial performance across departments
- Make informed decisions about resource allocation and process improvements
By putting data at your fingertips, municipalities can operate more strategically and proactively.
A Smooth Transition, Every Step of the Way
Implementing a new system can feel daunting, but Diversified Technology supports every step of the process. From onboarding and training to ongoing support, our team ensures a smooth transition. Whether you’re upgrading from a legacy system or starting fresh, we guide you through setup, data migration, and user adoption.
Your Partner in Municipal Efficiency
At Diversified Technology, we understand the unique challenges municipalities face. The Diversified Billing System is more than software — it’s a tool that empowers teams to operate efficiently, reduce errors, and deliver better service to their communities. By combining automation, customization, and dedicated support, we help municipalities focus on what matters most: their residents.