Enhancing Utility and Real Estate Billing with Managed Services
Located in eastern Pennsylvania, the City of Easton is a forward-thinking municipality taking a comprehensive approach to utility management. The city bills for Sewer, Trash, and Stormwater monthly — and also manages annual real estate billing each January.
Easton oversees roughly 18,000 licensed accounts (with about half as duplicate billing accounts). Their team needed a partner who could handle both the complexity and scale of their operations — and Diversified Technology delivered.
Innovating with DB22 and Real Estate Billing
Easton was the first municipality to implement DB22 and the first to use Diversified for real estate tax billing. Their trust in our technology allowed us to test, refine, and enhance DB22’s capabilities — setting a new benchmark for future clients. They saw immediate benefits for their staff and customers.
Seamless Integrations and Managed Services
Through Diversified’s Managed Services and Rackspace hosting, Easton’s billing team benefits from full system support and reliability. Our integration with PA American Water ensures accurate meter data and efficient billing cycles, eliminating redundancy and reducing manual errors.
And when Easton’s team needs assistance, they know help is just a call away.
Lucinda [from DTC’s Managed Services Team] and the Easton staff have been fantastic partners. “Their openness to innovation and their dedication to service make them a joy to work with, ” explained Lucinda.
Results that Matter
By combining automation, integration, and managed support, the City of Easton has transformed its billing operations into a streamlined, transparent system that benefits both staff and residents.
Easton’s journey highlights how Diversified’s technology isn’t just software — it’s a partnership that evolves alongside each client’s needs.