At Diversified Technology Corp, our mission is simple: to make our clients’ lives easier through technology and education. While our customizable utility billing software solutions give clients powerful tools to manage their operations, it’s the Learning Center that ensures those tools are used to their full potential.
Leading the Learning Center is Laura, who has dedicated her role to designing training programs, creating educational resources, and helping clients and employees feel confident in mastering Diversified’s platforms.
What is the Learning Center?
The Diversified Learning Center is the hub for client and employee education. It goes beyond traditional documentation by offering:
- Training on using all of our platforms through videos, documents, and interactive demos.
- Onboarding support that helps new clients quickly get up to speed.
- A Learning Management System (LMS) that organizes training into courses and certifications.
- Knowledge base resources that employees and clients can access anytime they need help.
This combination makes the Learning Center a proactive resource — reducing support calls, improving client confidence, and helping Diversified’s mission of making complex technology easy to use.
Training That Makes a Difference
Laura describes the Learning Center as essential to Diversified’s mission:
“The software can handle so many things to make everyone’s work go more smoothly, but clients need to know what’s available and how to use it. The Learning Center makes training available anytime — for both our support team and our clients.”
By blending self-paced video tutorials, downloadable guides, and quizzes, the Learning Center provides structured, engaging learning. Clients can move through courses in order, or access specific topics when they need them most.
The Impact of Certification Programs
One of the biggest wins for the Learning Center has been the launch of the Level One Certification program.
Through Diversified’s Learning Center, clients and employees can complete comprehensive training on platforms like the Diversified Billing System (DBS). Passing the course means earning certification — a signal that they’ve gained a solid understanding of the system.
This has had two major impacts:
- Clients feel empowered, knowing they’ve covered all the system’s core features.
- Employees are better equipped to support clients across a variety of roles.
The result? Fewer support calls, faster adoption, and greater independence for users.
Continuous Learning for Clients and Employees
Education doesn’t stop at onboarding. The Learning Center provides ongoing training and updates based on client feedback and new feature rollouts.
By listening to what clients find challenging, Laura tailors content to address the most pressing needs. Whether it’s on-demand videos, interactive demos, or knowledge base articles, the Learning Center ensures every learning style is supported.
Why the Learning Center Matters
The Learning Center is more than just a training portal — it’s a strategic advantage for Diversified clients. It allows them to:
- Onboard quickly and confidently.
- Access resources anytime, reducing downtime.
- Stay updated on new features and system changes.
- Gain certifications that validate their skills.
Most importantly, it reflects Diversified’s core mission: making clients’ lives easier through technology and education.
Looking Ahead
Laura’s vision for the Learning Center is ambitious: expanding course offerings beyond the billing system, introducing more internal training for Diversified employees, and building even more interactive tools for clients.
As Diversified grows, the Learning Center will remain a cornerstone of client success — ensuring every user has the education, confidence, and resources to maximize their utility billing software.
Ready to Modernize Your Municipality?
If your government or utility is ready to improve efficiency, reduce manual processes, and better serve your citizens, Diversified Technology Corp is here to help.
👉 Contact us today to learn how our solutions can make your life easier.
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