At Diversified Technology, every department plays a unique role in advancing our mission: making clients’ lives easier through technology and education. Our Development & Programming (DVMT) team builds the tools and platforms that help municipalities, utilities, and organizations nationwide work smarter, faster, and more efficiently.
We sat down with Chris Heintzelman, Head of DVMT & Programming, to learn how his team drives innovation, supports other departments, and ensures Diversified delivers on its promise of customizable billing solutions and intuitive technology.
Building Software with a User-First Mindset
“The Development team advances our mission of simplifying clients’ lives by creating high-quality applications built with a user-first approach,” Chris explains. From billing platforms like DBS and DB22 to client engagement tools like the Citizen Action Center (CAC), every project begins with research, client feedback, and usability in mind.
A Day in the Life of Development
Chris describes his day-to-day as dynamic and adaptable. “One moment I might be developing the latest version of our billing system, and the next I’m collaborating with Support to restore a client’s billing capabilities.” This balance of innovation and dependability ensures clients can always count on Diversified’s platforms to perform when it matters most.
Collaboration Across Departments
The DVMT team doesn’t work in isolation. “We support all departments with their technical needs—from deploying the learning management system to building demo environments that enable successful sales presentations.” By partnering with Sales, Support, Managed Services, and the Learning Center, Development helps every team deliver more value to clients.
Customization at the Core
One of Diversified’s biggest differentiators is its commitment to customizable billing solutions. Chris puts it simply: “Programming is committed to making all client-requested customizations possible and deliverable.” Whether it’s tailoring reports, adjusting workflows, or integrating new technologies, the Development team ensures clients get solutions designed around their unique needs.
Technology That Evolves With Clients
The DVMT team works across the full spectrum of technology—from supporting legacy systems to creating modern web solutions—while steadily integrating AI into their workflows. This adaptability allows them to solve today’s challenges and embrace tomorrow’s opportunities with cloud-based tools and automation that make development faster and smarter.
Balancing Innovation and Stability
For Chris and his team, progress and reliability go hand in hand. “Some days we focus on streamlining workflows for efficiency, while others are dedicated to ensuring system stability.” That balance keeps clients’ trust—and keeps municipalities and utilities running without disruption.
Listening to Clients, Driving Results
Client feedback drives everything in Diversified’s development strategy. “Software only creates value if people actually use it—that’s why adoption is our top priority. We build client feedback directly into our releases whenever possible.” This commitment recently paid off with the launch of the Citizen Action Center, a powerful and intuitive platform that has sparked renewed excitement across the client community.
Looking Ahead
The future of DVMT & Programming is about working smarter, not just harder. Chris shares that the team’s goals over the next two years include leveraging emerging technologies like AI and automation to shorten development timelines, expand cloud adoption, and further improve client satisfaction. For municipalities and utilities, this means faster access to new features, smoother upgrades, and continued confidence in Diversified’s ability to deliver.
The Driving Force Behind Diversified’s Software
Behind the scenes, the DVMT & Programming team is the engine powering Diversified’s software solutions. Their blend of technical expertise, collaboration, and client-first innovation ensures every system delivers on its promise: making life easier for the people who use it.
Ready to Modernize Your Municipality?
If your government or utility is ready to improve efficiency, reduce manual processes, and better serve your citizens, Diversified Technology Corp is here to help.
👉 Contact us today to learn how our solutions can make your life easier.
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